Privacy Policy

Last updated: 20 May 2026
Website: coachingworx.co.uk
Address: Business Hive, 19 Dudley Street, Grimsby, DN31 2AE

This Privacy Policy explains how CoachingWorx collects, uses, stores, and protects personal information when you visit our website, contact us, make an enquiry, book a service, or interact with us.

We are committed to protecting your privacy and handling personal information in a lawful, fair, and transparent way.

1. Who we are

CoachingWorx provides coaching services, including executive, personal, and educational coaching.

We operate the website:

coachingworx.co.uk

You can contact us using:

Address: Business Hive, 19 Dudley Street, Grimsby, DN31 2AE
Email: [insert contact email address]
Telephone: [insert telephone number]

For the purposes of UK data protection law, CoachingWorx is the data controller of the personal information we collect and use.

2. What personal information we collect

We may collect and process the following types of personal information:

Information you provide directly

This may include:

• Your name
• Email address
• Telephone number
• Address, where relevant
• Organisation, school, college, or employer name, where relevant
• Job title or role, where relevant
• Information submitted through contact forms
• Messages, enquiries, or correspondence you send to us
• Information provided when requesting coaching, support, or further information
• Information shared during onboarding, assessment, or coaching-related communication

Website and technical information

When you use our website, we may collect limited technical information, such as:

• IP address
• Browser type and version
• Device information
• Date and time of visit
• Pages visited
• Referring website or source
• Cookie preferences
• Website usage and analytics information, where you have consented

Please see our separate Cookie Policy for more information about cookies and similar technologies used on our website.

3. Coaching-related information

If you enquire about or use our coaching services, we may collect information relevant to providing those services.

This may include information about:

• Your goals or development needs
• Education, employment, or career circumstances
• Personal development objectives
• Coaching session notes or agreed action points
• Communication preferences
• Relevant background information you choose to share

We only collect information that is necessary, relevant, and appropriate for the services being provided.

4. Special category data

In some circumstances, you may choose to share sensitive personal information with us. This may include information about your health, wellbeing, disability, personal circumstances, or support needs.

This type of information is known as special category data under UK data protection law and receives additional protection.

We will only process special category data where it is necessary, proportionate, and lawful to do so, such as where:

• You have given explicit consent
• It is necessary to provide appropriate support
• It is necessary for safeguarding purposes
• It is required to protect vital interests
• It is necessary for legal claims or legal obligations

5. Children and young people’s information

Where CoachingWorx provides educational coaching or support involving children or young people, we may process information relating to a child or young person.

This information may be provided by:

• Parents or guardians
• Schools, colleges, or educational organisations
• Local authorities or support organisations
• The young person themselves, where appropriate

We take extra care when handling children’s personal information and only process it where there is a lawful reason to do so.

6. How we use personal information

We may use personal information to:

• Respond to enquiries
• Provide information about our coaching services
• Arrange calls, meetings, consultations, or coaching sessions
• Deliver coaching or educational support services
• Communicate with individuals, parents, carers, schools, organisations, employers, or partners
• Manage service records and client relationships
• Keep appropriate notes and administrative records
• Support safeguarding and welfare responsibilities where applicable
• Improve our website and services
• Maintain website security and functionality
• Analyse website performance, where consent has been given
• Comply with legal, regulatory, contractual, safeguarding, insurance, or professional obligations
• Deal with complaints, disputes, or legal matters

7. Our lawful bases for using personal information

We rely on different lawful bases depending on why we use personal information.

Where we rely on consent, you can withdraw your consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

8. How long we keep personal information

We only keep personal information for as long as necessary for the reason it was collected.

Retention periods may depend on:

• The type of information
• The nature of the coaching or support service provided
• Whether the information relates to a child or young person
• Legal, safeguarding, contractual, insurance, or professional requirements
• Whether the information may be needed to respond to complaints or legal claims

As a general guide:

Where a specific retention period is not stated, we use the criteria above to decide how long the information should be kept.

9. Who we share personal information with

We do not sell personal information.

We may share personal information where necessary with:

• The individual receiving coaching or support
• Parents, guardians, carers, or authorised representatives, where appropriate
• Schools, colleges, employers, or organisations involved in arranging or supporting services
• Local authorities or public bodies, where applicable
• Safeguarding bodies or agencies, where necessary
• Health, welfare, education, or support professionals, where appropriate
• Website hosting, IT, email, CRM, or form service providers
• Professional advisers, such as accountants, insurers, legal advisers, or consultants
• Regulators, courts, law enforcement, or government authorities where required or permitted by law

We only share personal information where there is a lawful reason to do so and, where appropriate, with suitable safeguards in place.

10. Third-party services on our website

Our website may use third-party services to support security, functionality, analytics, embedded content, and website operation.

These may include:

• HubSpot-related services — used for forms, scripts, banners, website tools, or bot protection
• Cloudflare-related cookies — used through HubSpot domains to help distinguish between humans and bots
• Google Analytics — used to understand website performance, where consent has been given
• YouTube — used to display embedded video content
• Website hosting and security providers

These services may process limited technical information such as IP address, browser information, device information, usage data, consent preferences, and interaction data.

Please see our separate Cookie Policy for more information.

11. International transfers

Some third-party service providers may process personal information outside the United Kingdom.

Where this happens, we will take steps to ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms.

12. How we protect personal information

We take appropriate steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These steps may include:

• Secure website connections
• Access controls
• Password protection
• Limited access to personal information
• Secure storage of records
• Website security tools
• Bot and spam protection
• Use of trusted service providers
• Confidentiality expectations for staff, contractors, and service providers where applicable

However, no website, system, or online communication method can be guaranteed to be completely secure.

13. Your data protection rights

Under UK data protection law, you have rights over your personal information. These may include:

• The right to be informed about how your information is used
• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your information in certain circumstances
• The right to restrict how your information is used in certain circumstances
• The right to object to processing in certain circumstances
• The right to data portability in certain circumstances
• The right to withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

In some cases, we may need to keep certain information even if you ask us to delete it, for example where we have a legal, safeguarding, contractual, insurance, or regulatory obligation to retain it.

14. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concern.

You also have the right to complain to the UK Information Commissioner’s Office.

Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113

15. Cookies

Our website uses cookies and similar technologies to support website security, functionality, analytics, and embedded content.

For more details, please see our separate Cookie Policy.

16. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

You should read the privacy policy of any third-party website you visit.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

18. Contact us

If you have any questions about this Privacy Policy or how your personal information is used, please contact:

CoachingWorx
Website: coachingworx.co.uk
Address: Business Hive, 19 Dudley Street, Grimsby, DN31 2AE
Telephone: 01472 923 048